We comply fully with the Consumer Protection (Distance Selling) Regulations 2000.
Notification of your intention to Return must be made within 28 days of receipt of your goods and received back by SportySwim within 35 days. We offer an extended returns Policy during the Christmas festive period. Customers purchasing goods throughout November and early December have until the 15th January to notify and return goods to ourselves. All Items must be unused with all packaging and labels/tags attached.
We have teamed up with Royal Mail to provide a simple returns process for our UK customers.
Visit https://www.royalmail.com/track-my-return/pick-a-retailer and choose Sporty Swim.
Follow the simple instructions to print your returns label. Simply attach the pre-paid Royal Mail Tracked Returns Label to the outside of the packaging and drop off at your local Post Office Branch. There is a £3.00 charge for using this service (unless an error has been made by ourselves or there is a fault with the product) which will be deducted from your refund. If you do not have access to print a label, you can still visit the above Royal Mail Link and follow the instructions before visiting your local Post Office Branch and dropping off your item.
You can also use any alternative postage method but please note the customer is responsible for all costs and we recommend using a traceable service as we cannot be held responsible until the item is received by us. Please return to;
SportySwim, Unit 3, Vision Business Centre, Firth Way, Bulwell, Nottingham, NG6 8GF
SportySwim retail on Amazon and Ebay. These sites have their own Returns platforms which we are happy for you to use. But please note, the labels provided by these sites are not pre-paid.
We always aim to process your refund on the day the item arrives with us, however, during busy periods please allow up to 14 days for processing.
Q) I require an Exchange?
We do not offer an exchange on return items. If you need a different size/item if the original is not suitable, please re-buy the size/item needed via our Website. If we are out of stock on the item required, we will be happy to answer any queries regarding availability and delivery timescales. Please e-mail firstname.lastname@example.org or call 0115 9752732.
Q) I am an International Customer?
Please return your item to;
Sporty Swim, Unit 3, Vision Business Centre, Firth Way, Bulwell, Nottingham, England, NG6 8GF
The customer is responsible for all costs and we recommend using a traceable service as we cannot be held responsible until the item is received by us.
Please note, discount codes cannot be used on our Website when re-ordering the same item in a different size within 30 days of the original purchase.